200% Money Back Guarantee

Frequently Asked Questions

What does 200% Money Back Guarantee mean?

If you pass at least one SIMCLEX┬« exam, and you fail the NCLEX┬«, we will pay you back 200% the cost of your membership! So, that's ALL the money you paid for your subscription prior to taking the NCLEX x2! ­čöą


What if I'm on an older plan? Can I still qualify for a Money Back Guarantee? 

ABSOLUTELY! If you're on an older plan that we no longer offer, you may still qualify for the original Money Back Guarantee that came with your subscription.

If you have any questions about what you need to do in order to be eligible for your respective Money Back Guarantee, please contact Customer Success at


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Does the Money Back Guarantee apply for the NCLEX-PN®?

Yes! As long as you meet the requirements, you can be eligible for the Money Back Guarantee after failing the NCLEX-PN┬« with 

Wondering if can even help you with your NCLEX-PN?

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What is required to qualify for the Money Back Guarantee?

To qualify for the Money Back Guarantee, you only have to do two things: 

1. Pass ONE SIMCLEX® exam prior to taking your NCLEX®
2. Contact us within 60 days of taking the NCLEX®

That's it!  We truly want you to be successful and be the nurse we know you are, and we're 200% confident this is the best way. ­čÖî

How do I request a Money Back Guarantee?

To request a Money Back Guarantee, you'll need to submit the Money Back Guarantee Request form here.

A few things to keep in mind...

  1. Quick Results is not an acceptable document form:  you MUST submit a screenshot of your official Candidate Performance Report (CPR) that the NCSBN sends after getting a Fail result 
    1. Screenshot must include:
          * Name
          * Date of NCLEX┬« exam
          * Result of NCLEX┬« exam
    2. If your social security number is showing and is not x'd out on your report already, please make sure to blur that out before you send the report over!
  2. The review for your Money Back Guarantee can take up to 30 days to complete, but if the correct documentation has been submitted, once your review is complete, we will contact you regarding your eligibility as well as how much you qualified for
  3. Payments made prior to taking your NCLEX date are the only payments that could qualify for the Money Back Guarantee

How will I receive my refund? 

In order for us to send not just a refund for the payments you made on your subscription, but a refund of the payments you made x2, we will need to send the refund via PayPal. So, if you don't have a PayPal account yet, you will need to create a PayPal account in order to receive your refund. But it's free to sign up for! ­čĹŹ

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Will my access be cut if I'm eligible?

Being eligible and getting a 200% Money Back Guarantee refund does not affect your access in any way so subscriptions are not automatically canceled after a refund is issued. 

Students can opt to continue with their subscription even after claiming a Money Back Guarantee refund or can choose to cancel their subscription to prevent additional payments being made.